1. Digital service
RT TOOLS WEB provides access to digital software/a license. Access may be made available immediately after payment confirmation and license activation.
2. Refund requests
Refund requests must be submitted through official support channels, with the account email and information needed to locate the subscription. Each request is reviewed under the purchase terms, the applicable policy and applicable law.
3. Cancellation vs. refund
Cancelling a subscription stops future renewals but does not automatically refund a charge that has already been processed.
4. Service use
When access to a digital service has already been provided or used, refund eligibility may be affected, subject always to mandatory consumer-protection rules applicable to the customer and transaction.
5. Approved refunds
Approved refunds are processed through the payment method and payment provider procedures. The time for funds to appear may depend on the financial institution.
6. Payment disputes
Before filing a payment dispute with a card issuer, we recommend contacting support so we can investigate the charge and resolve the issue directly when possible.
7. Fraud and abuse
We may investigate patterns inconsistent with a legitimate purchase, including fraud, improper license sharing or attempts to obtain the service improperly. This does not limit rights provided by law.
8. Updates
This policy may be updated to reflect changes to the service, payment process or legal requirements. The version and effective date are shown on this page.